About me

Experience

1. Jan 2023 — Present · Remote

   QA Engineer · NinjaOne

   • Own quality activities for platform-level features and integration workflows.
   • Design and execute test strategy for functional, integration, and regression scopes across feature releases on roughly two-month cycles.
   • Partner with software engineers to identify risks early and improve release reliability.
   • Validate API behavior and cross-system workflows in production-oriented environments using Postman and integration-focused test design.
   • Configure Playwright test environments and use Claude to accelerate test creation while reviewing, adapting, and validating the resulting tests.
   • Built local Claude-assisted QA tooling with MCPs, reusable skills, and structured prompts to improve test planning, environment context, and repeatable validation workflows.
   • Test third-party integration workflows with enterprise ITSM/PSA service platforms without exposing confidential client implementation details.

2. Aug 2022 — Jan 2023

   Quality Assurance Analyst · Producers National Corporation

   • Performed end-to-end quality validation for product changes and business workflows.
   • Improved defect detection through structured test design and execution.
   • Collaborated with cross-functional teams to maintain release quality.

3. Sep 2020 — Sep 2022

   QA-QC · Citytech

   • Supported QA/QC processes across software delivery cycles.
   • Executed test cases, documented issues, and tracked resolution with engineering teams.
   • Contributed to process improvement and increased test coverage consistency.
   • Used Selenium and Cypress across automation learning and QA practice, with current focus on Playwright-based workflows.

4. Jan 2020 — Mar 2021

   Helpdesk Agent (Internship) · Pontificia Universidad Catolica del Ecuador

   • Provided technical support and incident resolution in an academic IT environment.
   • Improved response quality and user support workflows.

Education

Certifications

Skills